Contact us as soon as plans change
Cancellation and make-up eligibility depend on the tutoring arrangement confirmed at registration. Families should use the agreed contact method.
Tutoring policy
Cancellations and rescheduling
Clear notice helps us manage tutor time and offer available spaces fairly to other families.
Subject to availability
A make-up session is not guaranteed and may be offered at a different day, time, format or group when space permits.
Sessions affected by our closure
When The Study Zone cancels a scheduled session, we will communicate the available make-up or account adjustment.
Ready for a clear next step?
Tell us the student’s grade, subject and current goal. We’ll recommend a suitable starting point.